Logistics Exception Management gives an agent codified freight-exception handling expertise for shipment delays, damages, losses, shortages, and carrier disputes. It provides escalation protocols, carrier-specific behaviors by mode, claims procedures, and eat-the-cost versus fight-the-claim judgment frameworks. Reach for it when you need to handle shipping exceptions, navigate freight claims, resolve delivery issues, or manage carrier disputes across LTL, FTL, parcel, intermodal, ocean, and air.